FAQs

The Promotion

  1. Q. What is the promotion?

    A. Collect any 4 promotional packs of Nestlé sharing bags and get a Sky Store Buy & Keep voucher worth £5.99/€7.99.

  2. Q. How long is the promotion running for?

    A. The promotion closes at 23.59 on 30.09.18.

Redeeming the offer

  1. Q. I don’t have a Sky TV. Can I still redeem the offer?

    A. Yes, Sky Store is open to everyone. You can Buy & Keep movies online at www.skystore.com to watch on your PC/Mac, NOW TV or Roku or on an Android mobile or tablet. And if you have an iOS device, your movies and TV shows are automatically available in the Sky Store app to watch wherever you are - even if you're offline.

  2. Q. How do I redeem the offer?

    A. To claim, you must collect the unique 12-character codes from any 4 promotional packs (see “Which products must I purchase?”) and log them online at www.nestle-promotions.co.uk/movies. When logging your first unique code, you will need to register an account. This will require you to provide personal details including your full name, email address, mobile phone number and preferred password - mobile phone and email verification will confirm your identity. Following registration you will then be able to log on and add further codes as and when you collect them. Once you have logged 4 valid unique codes, you will be able to redeem your voucher and follow the on-screen instructions to get instant access to your £5.99/€7.99 credit at www.skystore.com.

  3. Q. Is it essential for me to have a mobile phone to claim?

    A. Yes, mobile phone verification is an essential step of the claim process.

  4. Q. Do I have to purchase 4 packs all at once?

    A. No. You can collect packs over time and log each one whenever you’re ready. The first time you visit www.nestle-promotions.co.uk/movies you will be asked to register your details to create an account - you can then return to the website and log more codes whenever you want. Once you have entered all 4 unique codes, you can then select ‘REDEEM’ to get your Sky Store Buy & Keep voucher code – you must do this by 30.09.18.

  5. Q. How long do I have to claim my Sky Store Buy & Keep voucher?

    A. You must enter your codes and claim your £5.99/€7.99 Sky Store Buy & Keep voucher on www.nestle-promotions.co.uk/movies by 30.09.18. You must then assign the credit to your Sky Store account by 31.10.18.

  6. Q. How long will the Sky Store credit last for?

    A. Once you have assigned the £5.99/€7.99 credit to your account at skystore.com, you must use it within 1 year.

  7. Q. Do I have to purchase 4 of the same sharing bags?

    A. No, you can purchase any 4 of the promotional packs listed here.

  8. Q. Where can I find my unique 12-character promotional code?

    A. Unique 12-character codes can be found on the inside of your promotional packs. Click here to see an example.
    While unique codes will always be printed on the inside of promotional packs, they may not always appear in the same location. If you have a Munchies, Rowntree’s Fruit Pastilles, Rowntree’s Randoms or Smarties pack, look out for the black panel found on the back of the pack – your promotional code will be printed on the reverse. Click here to see an example of how to find a code.
    Nestlé does not assume any responsibility for promotional codes damaged or defaced in the way the product packaging is opened. If you cannot read your promotional code due to a genuine printing error, you should take a photograph of the inside of your pack, and send it via email to Nestlé Consumer Services: consumer.services@UK.nestle.com, or contact Nestlé Consumer Services by telephone on freephone 00800 6378 5385 (UK + ROI). Any request for assistance with codes must be received by 30.08.18 to ensure that the request can be processed before the final closing date.

    Finding your unique code

    code
    The 12-character promotional code is printed inside Nestlé® promotional packs.
    If you are having problems locating your unique code and require further information please refer to the promotional FAQs.
  9. Q. Which products are included in the promotion?

    A. AERO Bubbles Peppermint - 113g
    KITKAT Bites Milk - 104g
    KITKAT Bites Peanut Butter - 104g
    MILKYBAR - 108g
    SMARTIES Sharing Bag - 125g
    MUNCHIES Sharing Bag - 113g
    ROWNTREE'S Fruit Pastilles Sharing Bag - 150g
    ROWNTREE'S Randoms Sharing Bag - 150g

  10. Q. How many times can I redeem the offer?

    A. Only one claim is permitted per person per mobile phone number.

  11. Q. How old do I have to be to redeem my Sky Store voucher?

    A. You must be 18 or older to participate in this promotion.

  12. Q. Do I need to keep hold of my promotional wrappers?

    A. Yes, you must retain the promotional packs used to claim.

  13. Q. I am not in the UK. Can I still enter?

    A. Only residents of UK, ROI, IoM and CI can enter the promotion.

  14. Q. How do I use my £5.99/€7.99 Sky Store voucher?

    A. Sky Store vouchers can only be redeemed at skystore.com and not via a Sky TV box, although once purchased, a title may be sent to a compatible Sky+HD or Sky Q box.
    To redeem your voucher, go to skystore.com. If this is your first visit you will need to sign up (there is no cost to do this) or if you are registered already, just click sign in.
    When logged in, click ‘redeem’ then select your Buy & Keep movie and follow the on-screen instructions to either...
    1. Watch straight away from Skystore.com
    2. Download to the Sky Store app to watch on the move
    3. If you’re a Sky TV customer, you can send to your Sky Box where the film will immediately start downloading.
    Don’t forget, with Buy & Keep you’re also sent the DVD in the post.

  15. Q. How do I watch Sky Store content?

    A. You can watch Sky Store movies online at skystore.com or on your NOW TV or Roku Android/iOS mobiles and tablets. If you have Sky TV, you can watch Sky Store content on your compatible Sky box.
    To watch on TV, you will either need to be a Sky TV customer with a black Sky+/Sky Q box connected to broadband (and have linked SkyStore.com to your Sky box), or have a NOW TV or Roku box connected to your TV. Upon purchasing a Sky Store movie, you will be presented with three options to enjoy your movie...
    1. Watch straight away from Skystore.com
    2. Download to the Sky Store app to watch on the move
    3. If you’re a Sky TV customer, you can send to your Sky Box where the film will immediately start downloading.
    Don’t forget, with Buy & Keep you’re also sent the DVD in the post.

  16. Q. What broadband speed do I need to watch my Sky Store movies and TV shows online?

    A. We recommend a minimum speed of 5 Mbps to watch your movies and TV shows in HD, and 2.5 Mbps to watch in SD without interruptions.
    The picture may freeze for buffering if the broadband network or device you're streaming on is using too many apps at the same time.
    You can check your download speed at speedtest.net.

  17. Q. What devices can I use to watch Sky Store movies and TV shows?

    A. If you have Sky TV, you can watch Sky Store movies and TV shows on your compatible Sky box.
    You can also watch Buy & Keep movies and TV shows on your:
    - PC/Mac
    - Android/iOS using the Sky Store app
    - NOW TV and Roku
    To download the free Sky Store app, go to skystore.com/myaccount/sky-store-apps.

  18. Q. How long do I have to watch a movie or TV show I buy?

    A. The movie you buy is yours to keep and watch again and again whenever you want.

The Offer

  1. Q. What is the value of the offer?

    A. Collect any 4 packs of Nestlé Sharing Bags and get a £5.99/€7.99 Sky Store Buy & Keep voucher.

  2. Q. What is Sky Store?

    A. Sky Store is the easy way for everyone to buy the newest blockbusters, all-time classic movies and the biggest TV shows whenever you want - even if you don't have Sky TV. Watch anytime, anywhere on a wide range of devices.
    - New movies and TV shows added every week
    - The latest movie releases direct from the cinema
    - Watch on up to four devices
    - Buy & Keep from £5.99
    - When you buy a movie or TV show, we also send you the DVD in the post
    All without a subscription.

  3. Q. Can I use my Sky Store credit on any film / TV show?

    A. The offer is available on any Buy & Keep product available in Sky Store.

  4. Q. Can I use my credit towards a film of higher value?

    A. Yes. You can use your credit or debit card for any top up payment.

  5. Q. Can I spend a credit in conjunction with another voucher code?

    A. Yes. You can use your voucher with other monetary vouchers as these will be added to the digital wallet balance on skystore.com.

Issues/Problems

  1. Q. I'm having trouble reading my code(s), who can I contact?

    While unique codes will always be printed on the inside of promotional packs, they may not always appear in the same location. If you have a Munchies, Rowntree’s Fruit Pastilles, Rowntree’s Randoms or Smarties pack, look out for the black panel found on the back of the pack – your promotional code will be printed on the reverse. Click here to see an example of how to find a code.
    Nestlé does not assume any responsibility for promotional codes damaged or defaced in the way the product packaging is opened. If you cannot read your promotional code due to a genuine printing error, you should take a photograph of the inside of your pack, and send it via email to Nestlé Consumer Services: consumer.services@UK.nestle.com, or contact Nestlé Consumer Services by telephone on freephone 00800 6378 5385 (UK + ROI). Any request for assistance with codes must be received by 30.08.18 to ensure that the request can be processed before the final closing date.

  2. Q. I’m having trouble completing the registration process what should I do?

    A. Please make sure you’re following all the on-screen directions carefully, and that you’re entering all fields marked with an asterisk (*). Any mistakes or errors you make will be prompted online. If you’re still having problems, please contact the Nestlé Consumer Services team either by email at: consumer.services@UK.nestle.com or by telephone on freephone 00800 6378 5385 (UK + ROI).

  3. Q. I haven’t received the PIN number for mobile verification, what should I do?

    A. If you’re not receiving the PIN number on your mobile phone, please make the below checks:
    1. Ensure you have entered the correct mobile number, this will be shown at the top of the page. If incorrect, simply click “BACK” and re-register your details.
    2. If your number is correct, click the link to re-send a new PIN.

  4. Q. My computer / the website crashed as I was entering the promotion, how will I know if I've entered successfully?

    There are 3 potential scenarios:

    1. Crash occurred whilst on the ‘personal details’ entry page – you will not have successfully registered and can restart immediately.
    2. Crash occurred whilst on the mobile verification page – you will need to restart the registration process again after 1hr.
    3. Crash occurred whilst on the Email verification page - check your inbox to see if you have received the verification email. If so, click the link within to finish verifying your account. If not, you will need to restart the registration process again after 2hrs.

  5. Q. The website isn't loading / working properly. What should I do?

    Please refresh your browser and try to access the page again. It may be that you need to clear your ‘cache’ by holding down ‘CTRL’ and pressing ‘F5’; a ‘cache’ consists of data stored by your computer to enable similar future actions to be completed quicker. If you continue to experience problems, please get in touch with our Nestlé Consumer Services team either by email at: consumer.services@UK.nestle.com or by telephone on freephone 00800 6378 5385 (UK + ROI).

  6. Q. I have misplaced my voucher code and confirmation text/email. What should I do?

    A. To see your voucher code, log back into your account on www.nestle-promotions.co.uk/movies and go to the ‘Your Reward’ page.

  7. Q. My voucher code isn’t being accepted on skystore.com. What should I do?

    A. Firstly, double-check that you are entering the voucher code correctly. If the issue persists, contact Sky Store Telephone Support, available 9am to 10pm, 7 days a week. UK: 0333 2022 134 ROI: 0818 776 267. Live chat is also available at www.skystore.com from 9am to 10pm, 7 days a week. You can also email us at info@skystore.com.

  8. Q. I haven’t received my DVD in the post. What should I do?

    A. It can take up to 10 days for your DVD to arrive in the post. If it has been longer than this, contact Sky Store Telephone Support, available 9am to 10pm, 7 days a week. UK: 0333 2022 134 ROI: 0818 776 267. Live chat is also available at www.skystore.com from 9am to 10pm, 7 days a week. You can also email us at info@skystore.com.

  9. Q. I can’t find any movies for £5.99 on Sky Store. What should I do?

    A. Please go to the offer tab at the top of the website and select ‘Deal of the Week’. There will be a wide selection of £5.99 movies you can Buy & Keep. You can send your movie to your Sky Box and these movies re-fresh every week.

The Promotional Website

  1. Q. What are Cookies?

    A. Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular web browser and website, and can be accessed either by the website or the web browser. This allows the website to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the Cookie and so is able to carry information from one visit of the website to the next. Nestlé websites never store personal information inside Cookies, and we try to use Cookies as little as possible. Nestlé only allows a very limited number of well-known third parties to place Cookies on our websites, although you can always control exactly which Cookies will be allowed and which not.

  2. Q. Why are Cookies used on this website?

    A. A complete list of which Cookies are used on this website can be accessed at any time by clicking the "Cookies" link in the footer of this website. You can also read more about Nestlé's Cookie policies and can even control exactly which third party Cookies are allowed and which are not.

  3. Q. Are my details secure on this website?

    A. Yes. This website uses an SSL certificate to provide 2048-bit encryption to all of our Promotion participants. This encrypts the data that you send and receive from the site during the registration and login processes. It encrypts your personal information so that it is impossible to read when it travels across the internet.

  4. Q. What will you do with the details I provide when entering?

    A. The details we ask you for are for communication purposes around this promotion only. We will use them to deliver your prize, and to communicate the status of production with you. If you would like more information on how your details are used, please see our Privacy Policy accessible through the links at the bottom of this page.

  5. Q. What is the minimum browser requirement for this website?

    A. For optimum performance, we recommend using the latest full release of standard browsers listed below (no Beta releases). The site has been tested on the following:

    • Internet Explorer 11.0
    • Mozilla Firefox 47.0
    • Safari 6.2
    • Google Chrome 51.0

    In addition, the site has been tested using the latest version of Safari for iOS and the latest version of Google Chrome for Android

Any other questions / issues / concerns

Please contact Nestlé Consumer Services team free on 00800 6378 5385 (UK & ROI) with as much information as possible and we'll do our best to help.