Frequently Asked Questions

  1. The Promotion

    Q. What is the promotion?
    A. Purchase a promotional Nestlé sharing bag and be in with a chance of winning a Sky Store voucher worth £9.99.

    Q. How long is the promotion running for?
    A. The promotion starts at 00:00 on 09.09.2019 and closes at 23:59 on 09.09.20.

  2. Redeeming the offer

    Q. I don’t have a Sky TV subscription. Can I still redeem the prize?
    A. Yes, Sky Store is open to everyone. You can buy or rent movies online through skystore.com, on-the-go via the app on a mobile device, including a mobile, tablet, PC, Mac, Now TV or Roku box. Sky Box holders can watch after purchasing Buy & Keep content on Sky Store and sending to their box. To watch on TV you will need to be a Sky TV customer with a compatible Sky+HD box or Sky Q box connected to broadband (and have linked your Skystore.com account to your Sky box) or have an LG Smart TV. Minimum speed for streaming is 2.5Mbps for SD or 5Mbps for HD. 3G/4G/Wi-Fi (charges may apply). Please note that downloads are unavailable on some devices.

    Q. Can I enter last year’s promotion still?
    A. Yes, you can still enter pack codes from the 2018 promotion to add to your account, but you won’t be able to use these along with pack codes from the 2019 promotion. You will be able to enter codes from packs within the 2018 promotion up until 23.59 BST on 10.09.19. Click here to enter into the 2018 promotion. After this time, the 2018 promotion will close and any 2018 pack codes un-redeemed will be deemed void.

    Q. How do I enter the promotion?
    A. To enter for your chance to win a £9.99 Sky Store voucher, participants must:
    a) Purchase a participating promotional pack of Nestlé confectionery sharing bags whilst stocks last (see below section for participating products).
    b) Visit www.nestle-promotions.co.uk/win
    c) Enter their full name, county, email address and the unique 12-character promotional code found inside promotional packs.
    d) Entrants will be notified immediately on screen if they are a winner.
    e) Winners will be asked to follow further instructions to claim their prize and will also be sent a confirmation email.

    Q. How long do I have to claim my Sky Store voucher?
    A. You must enter your unique code found on participating promotional packs for your chance to win a £9.99 Sky Store voucher on www.nestle-promotions.co.uk/win by 09.09.20. If you’re a lucky winner, you must then assign the credit to your Sky Store account by 31.12.20.

    Q. How long will the Sky Store credit last for?
    A. The voucher will credit the user’s account with £9.99 to be used on any future Sky Store product for up to 1 year from the date it is applied to the account. No vouchers will be valid after 31.12.21.

    Q. Where can I find my unique 12-character promotional code?
    A. Unique 12-character codes can be found on the inside of promotional sharing bags. Click here to see an example
    While unique codes will always be printed on the inside of promotional packs, they may not always appear in the same location.
    Nestlé does not assume any responsibility for promotional codes damaged or defaced in the way the product packaging is opened. If a promotional code is unreadable due to a genuine printing error, participants should take a photograph of the inside of the pack, and send it via email to Nestlé Consumer Services: consumer.services@UK.nestle.com, or contact Nestlé Consumer Services by telephone on freephone 00800 6378 5385. Any request for assistance with codes must be received by 02.09.20 to ensure that the request can be processed before the closing date.

    Finding your unique code

    code

    The 12-character promotional code is printed inside Nestlé® promotional packs.

    Q. Which products are included in the promotion?
    A: Sharing Bags Range:
    1. KITKAT® BITES MILK CHOCOLATE 104g
    2. KITKAT® BITES PEANUT BUTTER 104g
    3. AERO® MILK CHOCOLATE BUBBLES 102g
    4. AERO® PEPPERMINT BUBBLES 102g
    5. SMARTIES® SHARING BAG 118g
    6. MILKYBAR® SHARING BAG 103g
    7. MILKYBAR® MIX UPS SHARING BAG 95g
    8. ROWNTREE'S® FRUIT PASTILLES SHARING BAG 150g
    9. ROWNTREE'S® FRUIT GUMS SHARING BAG 150g
    10. ROWNTREE'S® JELLY TOTS SHARING BAG 150g
    11. ROWNTREE'S® RANDOMS SHARING BAG 150g
    12. ROWNTREE'S® RANDOMS SOURS SHARING BAG 140g
    13. ROWNTREE'S® RANDOMS SQUISH-EMS SHARING BAG 140g
    14. ROWNTREE'S® PICK & MIX SHARING BAG 150g
    15. MUNCHIES® SHARING BAG 104g
    16. YORKIE® MILK CHUNKS SHARING BAG 100g
    17. LITTLE ROLO® SHARING BAG 103g

    Q. How many times can I redeem the offer?
    A. There is no limit to the number of times a participant may enter, so long as a different unique promotional pack and code is used for each entry. Maximum of two (2) prizes per person only during the promotional period.

    Q. How old do I have to be to redeem my Sky Store voucher?
    A. You must be 18 or older to participate in this promotion.

    Q. Do I need to keep hold of my promotional wrappers?
    A. Yes, promotional packaging and codes should be retained for claim and verification purposes.

    Q. I am not in the UK. Can I still enter?
    A. Only residents of UK, IoM and CI can enter the promotion.

    Q. How do I use my £9.99 Sky Store voucher?
    A. Sky Store vouchers can only be redeemed at skystore.com and not via a Sky TV box, although once a Buy & Keep title is purchased, it may be sent to a compatible Sky box.
    To redeem your voucher, click the ‘Claim now’ button on the winner notification screen or within your email to go to skystore.com/redeem; Alternatively enter the URL into your browser, enter the code featured within your email and redeem.
    If this is your first visit you will need to sign up (there is no cost to do this) or if you are registered already, just click ‘Sign in’.
    When logged in, click ‘Redeem’ then select your movie and follow the on-screen instructions to either:
    a) Watch straight away online through skystore.com.
    b) Download the Sky Store app to watch on-the-go via on a mobile device, including a mobile, tablet, PC, Mac, Now TV or Roku box.
    c) If you're a Sky TV customer, you can send your Buy & Keep purchase to your Sky Box where the film will immediately start downloading. You will need to have a compatible Sky+HD box or Sky Q box connected to broadband (and have linked your skystore.com account to your Sky box) or have an LG Smart TV.

    Q. How do I watch Sky Store content?
    A. You can watch Sky Store movies online at skystore.com or on your NOW TV or Roku Android/iOS mobiles and tablets. If you have SKY TV, you can watch Buy & Keep Sky Store content on your compatible Sky box.
    To watch on TV, you will either need to be a Sky TV customer with a black Sky+/Sky Q box connected to broadband (and have linked skystore.com to your sky box), or have a NOW TV or Roku box connected to your TV.
    Upon purchasing a Sky Store movie, you will be presented with three options to enjoy your movie...
    1. Watch straight away from skystore.com
    2. Download the Sky Store app to watch on the move
    3. If you’re a Sky TV customer, you can send your Buy & Keep purchase to your Sky Box where the film will immediately start downloading.

    Q. What broadband speed do I need to watch Sky Store movies and TV shows online?
    A. We recommend a minimum speed of 5 Mbps to watch your movies and TV shows in HD, and 2.5 Mbps to watch in SD without interruptions.

    Q. What devices can I use to watch Sky Store movies and TV shows?
    A. If you have Sky TV, you can watch Buy & Keep Sky Store movies and TV shows on your compatible Sky box.
    You can also watch movies and TV shows on your:
    - PC/Mac
    - Android/iOS using the Sky Store app
    - NOW TV and Roku
    To download the free Sky Store app, go to skystore.com/myaccount/sky-store-apps.

    Q. How long do I have to watch a movie or TV show I buy?
    A. The movie you buy is yours to keep and watch again and again whenever you want.
    If you choose to rent a film, rental content is available to stream in SD only. Any rental content you have rented via a device and are permitted to receive will be made available to you by Sky Store on the device you have registered.
    Rental content may be rented and viewed on any device you have registered for use with Sky Store. However, you cannot view content you've rented on a device on a box. Separate terms and conditions apply to the rental and viewing of rental content on a box. Sky Store will make these known to you prior to any rental you make via a box.
    The timeframes in which you may watch content you have rented may be limited to certain 'access periods'. For example, in the case of content rented from Sky Store, once you start watching the rental content, you must normally finish watching it within 48 hours. Also, your access period will normally expire 30 days after the date on which you paid for that rental content (even if you haven't finished watching it). Stopping, pausing or re-starting rental content won't extend the access period for watching it. Once the relevant access period has expired, the rental content will no longer be available to you. The applicable access period (which may vary for each piece of content) will be stated on Sky Store at the time you rent the content.

  3. The Offer

    Q. What is the value of the offer?
    A. Buy any participating Nestlé Sharing Bags, enter your unique 12 character code at www.nestle-promotions.co.uk/win and if you are a winner you will receive a £9.99 Sky Store Voucher.

    Q. What is Sky Store?
    A. Sky Store is the easy way for everyone to buy the newest blockbusters, all-time classic movies and the biggest TV shows whenever you want - even if you don't have a Sky TV subscription. Watch anytime, anywhere on a wide range of devices.
    - New movies and TV shows added every week
    - The latest movie releases direct from the cinema
    - Watch on up to four devices
    - Buy from £5.99
    - When you buy a movie or TV show, you can also choose to receive a DVD or Blu-ray with your order.

    Q. Can I use my Sky Store credit on any film/ TV show?
    A. The offer is available on any products available in Sky Store.

    Q. Can I use my credit towards a film of higher value?
    A. Yes. You can use your credit or debit card for any top up payment.

    Q. Can I use a credit in conjunction with another voucher code?
    A. Yes. You can use your voucher with other monetary vouchers as these will be added to the digital wallet balance on skystore.com.

  4. Issues/Problems

    Q. I’m having trouble reading my promotional pack code(s), who can I contact?
    A. While unique codes will always be printed on the inside of promotional packs, they may not always appear in the same location.
    Nestlé does not assume any responsibility for promotional codes damaged or defaced in the way the product packaging is opened. If you cannot read your promotional code due to a genuine printing error, you should take a photograph of the inside of your pack, and send it via email to Nestlé Consumer Services: consumer.services@UK.nestle.com, or contact Nestlé Consumer Services by telephone on freephone 00800 6378 5385 (UK + ROI). Any request for assistance with codes must be received by 02.09.20 to ensure that the request can be processed before the final closing date.

    Q. My computer / the website crashed as I was entering the promotion, how will I know if I’ve entered successfully?
    A. There are 2 potential scenarios:
    1. Crash occurred whilst on the ‘personal details’ entry page – you will not have successfully entered and can restart immediately.
    2. If you have successfully entered and won, you will receive an email confirming that you are a winner. If you have entered successfully and not received an email due to the crash, you can enter your online code again, if you get an error message saying that the code has already been used, you will have successfully entered and not won.

    Q. The website isn’t loading/ working properly. What should I do?
    A. Please refresh your browser and try to access the page again. It may be that you need to clear your ‘cache’ by holding down ‘CTRL’ and pressing ‘F5’; a ‘cache’ consists of data stored by your computer to enable similar future actions to be completed quicker. If you continue to experience problems, please get in touch with our Nestlé Consumer Services team either by email at: consumer.services@UK.nestle.com or by telephone on freephone 00800 6378 5385 (UK + ROI).

    Q. I have misplaced my Sky Store voucher code what should I do?
    A. A verification email will have been sent to you displaying your Sky Store voucher code. Return to this email in order to find the code. For further issues please contact Nestlé Consumer Services team free on 00800 6378 5385 (UK & ROI) with as much information as possible and we'll do our best to help.

    Q. My Sky Store voucher code isn’t being accepted on skystore.com. What should I do?
    A. Firstly, double-check that you are entering the voucher code correctly. If the issue persists, contact Sky Store Telephone Support, available 9am to 10pm, 7 days a week. UK: 0333 2022 134. Live chat is also available skystore.com/n/hcus/help/contact-us from 9am to 10pm, 7 days a week. You can also email us at info@skystore.com.

  5. The Promotional Website

    Q. What are Cookies?
    A. Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular web browser and website, and can be accessed either by the website or the web browser. This allows the website to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the Cookie and so is able to carry information from one visit of the website to the next. Nestlé websites never store personal information inside Cookies, and we try to use Cookies as little as possible. Nestlé only allows a very limited number of well-known third parties to place Cookies on our websites, although you can always control exactly which Cookies will be allowed and which not.

    Q. Why are Cookies used on this website?
    A. A complete list of which Cookies are used on this website can be accessed at any time by clicking the "Cookies" link in the footer of this website. You can also read more about Nestlé's Cookie policies and can even control exactly which third party Cookies are allowed and which are not.

    Q. Are my details secure on this website?
    A. Yes. This website uses an SSL certificate to provide 2048-bit encryption to all of our promotion participants. This encrypts the data that you send and receive from the site during the registration and login processes. It encrypts your personal information so that it is impossible to read when it travels across the internet.

    Q. What will you do with the details I provide when entering?
    A. The details we ask you for are for communication purposes around this promotion only. If you would like more information on how your details are used, please see our Privacy Policy accessible through the links at the bottom of this page. Your personal details will at all times be kept confidential and in accordance with the General Data Protection Regulation (GDPR) as applicable.

    Q. What is the minimum browser requirement for this website?
    A. For optimum performance, we recommend using the latest full release of standard browsers listed below (no Beta releases). The site has been tested on the following:
    - Internet Explorer 11.0
    - Mozilla Firefox 66.0
    - Safari 6.2
    - Google Chrome 73.0
    In addition, the site has been tested using the latest version of Safari for iOS and the latest version of Google Chrome for Android.

    Any other questions / issues / concerns

    Please contact Nestlé Consumer Services team free on 00800 6378 5385 (UK & ROI) with as much information as possible and we’ll be happy to help.