Frequently Asked Questions

  1. The Promotion

    Q: What is the promotion?
    A: Purchase a participating Nestlé sharing bag from a participating Co-op store and be in with a chance of winning a Movie Star Trip to LA. The prize includes entry and a VIP tour of a film studio for 4 people, plus £2,000 spending money.

    Q: How long is the promotion running for?
    A: The promotion will run from 00.00 on 02.10.19 until 23.59 on 29.10.19. Entries outside of these dates and times will not be accepted into the prize draw.

  2. Entering the Promotion

    Q: How do I enter the promotion?
    A: To enter participants must:
    i. Purchase a participating pack (including Munchies® Chocolate Fudge Brownie sharing bag 104g) within a participating Co-op store, whilst stocks last.
    ii. Visit www.nestle-promotions.co.uk/wincoop
    iii. Enter their full name, email address, county, the last 4 digits of their barcode found on the back of the pack and the retailer from which their pack was purchased.
    iv. The winner will be drawn at random from all valid entries received during the promotional period.
    v. The winner will be notified within 7 days of the draw taking place and will be asked to follow further instructions to claim their prize.

    Q: I'm a resident of Northern Ireland, how do I enter?
    A: If you are a resident of Northern Ireland, you have the option to enter via our no purchase necessary route by sending your name, age, full postal address and email address to: Nestlé Sky Store Co-Op NPN, Consumer Services, Nestlé UK Ltd, Haxby Road, York, YO91 1XY. Once the request has been verified, a 4 digit code will be provided via email, which can then be entered on the microsite in order to enter the promotion and be entered into the prize draw. Only one entry per stamped, correctly mailed envelope. No Purchase Necessary applications must be received by the Promoter no later than 25.10.19 to ensure that requests can be processed for the main promotion. Any applications received after this date will not be processed. Maximum of one (1) No Purchase Necessary entry per person.

    Q: I sent in a postal entry from Northern Ireland, but I haven’t received a response. What should I do?
    A: Please contact Nestlé Consumer Services either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 and we will be more than happy to help.

    Q: Do I need to be connected to the internet to enter the promotion?
    A: Internet connection is required to enter the promotion and to claim your prize if you are a winner.

    Q: Where can I find the last 4 digits of my barcode?
    A: The last 4 digits of your barcode can be found on the reverse of participating sharing bags at the bottom of the bag. Click here to see an example.

    Can’t find your barcode?

    The last 4 digits of your barcode can be found on the reverse of participating sharing bags.

    code

    If you're having any trouble locating your barcode, or have any further questions, take a look at our FAQs page for more help.

    Q: Which products are included in the promotion?
    A: The following products are included within this promotion:
    1. KITKAT® BITES MILK CHOCOLATE 104g
    2. KITKAT® BITES PEANUT BUTTER 104g
    3. AERO® PEPPERMINT BUBBLES 102g
    4. SMARTIES® SHARING BAG 118g
    5. MILKYBAR® BUTTONS SHARING BAG 103g
    6. MILKYBAR® MIX UPS SHARING BAG 95g
    7. MUNCHIES® SHARING BAG 104g
    8. MUNCHIES® CHOCOLATE FUDGE BROWNIE SHARING BAG 104g
    9. YORKIE® MILK CHUNKS SHARING BAG 100g
    10. ROWNTREE'S® FRUIT PASTILLES SHARING BAG 150g
    11. ROWNTREE'S® RANDOMS SHARING BAG 150g
    12. ROWNTREE'S® RANDOMS SOURS SHARING BAG 140g
    13. ROWNTREE'S® RANDOMS SQUISH-EMS SHARING BAG 140g
    14. ROWNTREE'S® PICK & MIX SHARING BAG 150g

    Apart from Munchies® Chocolate Fudge Brownie sharing bag, these products apply only when the pack features the 'Win a [Sky Store] Movie. 50,000 to be won' promotional flash, and while stocks last.

    Q: How often can I enter and how many times could I win?
    A: You can enter as many times as you want, but a new unique promotional pack and associated receipt must be used for each qualifying entry.

    Q: Do I have to purchase a Nestlé product to enter?
    A: Yes, purchase is required. Once you have purchased a participating pack, visit the website again in order to enter.

    Q: How old do I have to be to enter?
    A: You must be 18 or older to enter this promotion.

    Q: How is the winner notified?
    A: If you are the winner you will be notified within 7 days via email once the draw has taken place on 30.10.19.

    Q: Do I need to keep hold of my promotional wrappers?
    A: Yes, promotional packaging and itemised receipts should be retained for claim and verification purposes.

    Q: What details will I need to enter?
    A: To enter the promotion you need to enter your full name, email address, county and the last 4 digits of your barcode found on the back of the pack and the retailer from which your pack was purchased. If you are the winner of the trip to LA you will need to provide additional information including: telephone number, proof of age and address and other details to assist with verification, fulfilling the claim and arranging the prize fulfilment.

    Q: I am not in the UK. Can I still enter?
    A: Only residents of the UK (England, Scotland, Wales & Northern Ireland) can enter.

  3. Prizes

    Q: What prizes are available to be won?
    A: There is one prize available to be won as part of the prize draw, a Movie Star Trip to LA.

    Q: What is included within the prize?
    A: The prize includes:
    - Return economy class flights from London to Los Angeles for 4 people
    - Return private airport transfers to/from the hotel/airport in LA
    - 7 nights accommodation in a 3* Los Angeles hotel
    - Entry and VIP tour for 4 people of a film studio
    - Comprehensive travel insurance for 4 people
    - ABTA or ATOL protection
    - £2,000 spending money

    Please see the T&Cs here for more information.

    Q: Are there any date restrictions for the prize?
    A: The holiday is valid for travel until September 2020. The holiday excludes travel during the following dates: Christmas (20.12.19-05.01.20), Easter (10.04.20-14.04.20), all UK Bank Holidays and LA award ceremonies (Golden Globes - 05.01.20, Grammys – 26.01.20, Oscars – 09.02.20, Emmys - Sept 2020 - exact date unknown at the time of publishing). Flight reservation is subject to availability. Travel will not qualify for any Frequent Flyer Program or other Airline Reward Program.

    Q: How long do I have to claim my prize?
    A: If the winner has not responded to notification within 28 days, or if the winner is ineligible, in breach of the Terms and Conditions, or unable to take up the prize for any other reason, the Promoter reserves the right to forfeit the original prize and to select the reserve next in line from the original draw.
    The winner must complete their travel by 30th September 2020. Extensions to the validity of the prize will not be allowed unless first authorised by the Promoter.

    Q: How will I receive my prize?
    A: The winner must follow the claim details provided within their winners email. Please keep hold of your winning pack and itemised receipt as these will be used to verify your win. You will not be able to complete your claim without this!

  4. Issues/Problems

    Q: I'm having trouble reading my barcode, who can I contact?
    A: The Promoter does not assume any responsibility for promotional barcodes damaged or defaced in the way the product packaging is opened.

    Q: I’m having trouble entering my details, what should I do?
    A: Please make sure you're following all the on-screen directions carefully, and that you're entering all fields marked with an asterisk (*). Any mistakes or errors you make will be prompted online. If you’re still having problems, please contact the Nestlé Consumer Services team either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385.

    Q: My computer/the website crashed as I was entering the promotion, how will I know if I’ve entered successfully?
    A: A valid entry has been made if you enter the last four digits of a promotional product’s barcode on the website homepage and viewed the entry confirmation page. If you continue to experience problems, please get in touch with our Nestlé Consumer Services either by email at consumer.services@UK.nestle.com or on Freephone 00800 6378 5385.

    Q: The website isn’t loading/working properly. What should I do?
    A: Please refresh your browser and try to access the page again. It may be that you need to clear your ‘cache’ by holding down ‘CTRL’ and pressing ‘F5’; a ‘cache’ consists of data stored by your computer to enable similar future actions to be completed quicker. If you continue to experience problems, please get in touch with our Nestlé Consumer Services team either by email at:consumer.services@UK.nestle.com or by telephone on freephone 00800 6378 5385.

  5. The Promotional Website

    Q: What are Cookies?
    A: Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular web browser and website, and can be accessed either by the website or the web browser. This allows the website to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the Cookie and so is able to carry information from one visit of the website to the next. Nestlé websites never store personal information inside Cookies, and we try to use Cookies as little as possible. Nestlé only allows a very limited number of well-known third parties to place Cookies on our websites, although you can always control exactly which Cookies will be allowed and which not.

    Q: Why are Cookies used on this website?
    A: A complete list of which Cookies are used on this website can be accessed at any time by clicking the “Cookies” link in the footer of this website. You can also read more about Nestlé’s Cookie policies and can even control exactly which third party Cookies are allowed and which are not.

    Q: Are my details secure on this website?
    A: Yes. This website uses an SSL certificate to provide 2048-bit encryption to all of our Promotion participants. This encrypts the data that you send and receive from the site during the registration and login processes. It encrypts your personal information so that it is impossible to read when it travels across the internet.

    Q: What will you do with the details I provide when entering?
    A: The details we ask you for are for communication purposes around this promotion only. If you would like more information on how your details are used, please see our Privacy Policy accessible through the links at the bottom of this page.

    Q: What is the minimum browser requirement for this website?
    A: For optimum performance, we recommend using the latest full release of standard browsers listed below (no Beta releases). The site has been tested on the following:
    • Internet Explorer 11.0
    • Mozilla Firefox 66.0
    • Safari 6.2
    • Google Chrome 73.0
    In addition, the site has been tested using the latest version of Safari for iOS and the latest version of Google Chrome for Android.

    Any other questions / issues / concerns

    Please contact Nestlé Consumer Services team free on 00800 6378 5385 with as much information as possible and we'll do our best to help.