Frequently Asked Questions

  1. The Promotion

    Q: What is the promotion?
    A: Purchase a promotional Nestlé sharing bag from a participating Tesco store and be in with a chance of winning 1 of 5 Memorable Movie Breaks to a European destination. Other prizes include 10 x Movie night-in bundles and 200 x Entertainment pass bundles.

    Q: How long is the promotion running for?
    A: The promotion will run from 00.00 on 16.09.19 until 23.59 on 19.11.19. Entries outside of these dates and times will not be accepted into the prize draw.

  2. Entering the Promotion

    Q: How do I enter the promotion?
    A: To enter participants must:
    i. Purchase a participating promotional pack within a participating Tesco Extra or Express store, whilst stocks last.
    ii. Visit
    iii. Enter their full name, email address, county, the last 4 digits of their barcode found on the back of the pack and the retailer from which their pack was purchased.
    iv. Winners will be drawn at random from all valid entries received during the promotional period.
    v. Winners will be notified upto 7 days after the draw taking place and will be asked to follow further instructions to claim their prize.

    Q: I’m a resident of Northern Ireland, how do I enter?
    A: If you are a resident of Northern Ireland, you have the option to enter via our no purchase necessary route by sending your name, age, full postal address and email address via Freepost to: Nestlé Sky Store Tesco NPN, Consumer Services, Nestlé UK Ltd, Haxby Road, York, YO91 1XY. Once the request has been verified, a 4 digit code will be provided via email, which can then be entered on the microsite in order to enter the promotion and be entered into the prize draw. Only one entry per stamped, correctly mailed envelope. A maximum of one No Purchase Necessary entry per person. No Purchase Necessary applications must be received by the Promoter no later than 12.11.19 to ensure that requests can be processed for the main promotion. Any applications received after this date will not be processed. Maximum of one (1) No Purchase Necessary entry per person.

    Q: I sent in a postal entry from Northern Ireland, but I haven’t received a response. What should I do?
    A: Please contact Nestlé Consumer Services either by email at: or by telephone on Freephone 00800 6378 5385 and we will be more than happy to help.

    Q: Do I need to be connected to the internet to enter the promotion?
    A: Internet connection is required to enter the promotion and to claim your prize if you are a winner.

    Q: Where can I find the last 4 digits of my barcode?
    A: The last 4 digits of your barcode can be found on the reverse of promotional sharing bags at the bottom of the bag. Click here to see an example.

    Can’t find your barcode?

    The last 4 digits of your barcode can be found on the reverse of promotional sharing bags.


    If you’re having any trouble locating your barcode, or have any further questions, take a look at our FAQs page for more help.

    Q: Which products are included in the promotion?
    A: The following products are included within this promotion:

    Q: How often can I enter and how many times could I win?
    A: You can enter as many times as you want, but you can only win once per household. A new unique promotional pack and associated receipt must be used for each qualifying entry.

    Q: Do I have to purchase a Nestlé product to enter?
    A: Yes, purchase is required. Once you have purchased a promotional pack, visit the website again in order to enter.

    Q: How old do I have to be to enter?
    A: You must be 18 or older to enter this promotion.

    Q: How are winners notified?
    A: If you are a winner you will be notified within 7 days via email once the draw has taken place on 20.11.19

    Q: Do I need to keep hold of my promotional wrappers?
    A: Yes, promotional packaging and itemised receipts should be retained for claim and verification purposes.

    Q: What details will I need to enter?
    A: To enter the promotion you need to enter your full name, email address, county and the last 4 digits of your barcode found on the back of the pack and the retailer from which your pack was purchased. If you are a winner of one of the 5 x holiday prizes you will need to provide additional information including: telephone number, proof of age and address and other details to assist with verification, fulfilling the claim and arranging the prize fulfilment. For all other prizes, potential winners may be required to submit further details, such as their address details, for prize verification and claim.

    Q: I am not in the UK. Can I still enter?
    A: Only residents of the UK (England, Scotland, Wales & Northern Ireland) can enter.

  3. Prizes

    Q: What prizes are available to be won?
    A: There are 215 prizes available to be won as part of the prize draw.
    Please see below for the quantities of prizes available to be won during the promotion:
    - 5 x European holiday breaks for 2 people
    - 10 x Movie night-in bundles
    - 200 x Entertainment pass bundles

    Q: Can I change my prize?
    A: No, prizes cannot be changed. If you have won, you will automatically be allocated a prize i.e. holiday, movie night in bundle or entertainment pass bundle.

    Q: What holidays are available to be won?
    A: European holiday breaks are worth up to £2,000 each and also include £250 spending money (awarded as a cheque, made payable to the winner of the promotion).

    The Prize destinations available to choose from are:
    - Prague, Czech Republic
    - Rome, Italy
    - Greece (winner to select from choice of 5 locations within Greece)
    - Paris, France
    - Côte D’Azur, France

    Each holiday prize is for 2 people & consists of:
    - Return Economy flights from London
    - Return transfers to/from the airport/hotel in the selected destination
    - 3 nights 4* hotel accommodation in a twin/double room on a Bed & Breakfast basis
    - A local activity
    - Comprehensive travel insurance
    - ABTA or ATOL protection
    Please see the T&Cs here for more information.

    Q: Are there any date restrictions for the holiday prizes?
    A: The holidays are valid for travel until December 2020 excluding dates as specified in the relevant prize detail listed withing the T&Cs. Exclusions include: Christmas (22.12.19-05.01.20), Easter (10.04.20-13.04.20) and all UK Bank Holidays (08.05.20, 25.05.20 & 31.08.20). Rome & Côte D'Azur exlusions also include July & August.

    Q: What do the movie night in bundles consist of?
    A: Each movie night in bundle contains:
    - 1 x Hot Air Popcorn Maker (25 x 16 x 18cm) & 6 x cinema-style popcorn holders
    - 1 x Fleece blanket (180 x 160cm)
    - 1 x Personalised Enamel Sweet Treat Bowl (14cm diameter)
    - 2 x 470 ml Insulated Reusable Plastic Tumbler and Straw
    - 3 x Nestlé sharing bags (sharing bags will be selected at random from packs included within the list of participating products).

    Q: What do the entertainment pass bundles consist of?
    A: Each entertainment pass bundle will contain:
    - 1 x NOW TV Entertainment month pass
    - 1 x NOW TV Kids month pass
    - 1 x Hayu month pass

    Q: How do I use my month passes?
    A: Month passes can only be redeemed at
    To redeem your voucher visit & login to your existing account. If you do not have an existing NOW TV account you will need to register and create an account. Newly registered NOW TV accounts require set up with a debit/credit card, however, users will not be charged on this occasion. Winners will need to select the relevant pass and enter the corresponding code supplied to them in their winners email.
    A compatible device and Broadband/3G/4G access is required to stream Entertainment, Kids and Hayu channels via NOW TV (charges may apply). For a list of NOW TV compatible devices, go to You can register up to 6 compatible devices and stream on 2 at the same time. Further information can be found at, and

    Q: Will I be charged for redeeming my month passes?
    A: Newly registered NOW TV accounts require set up with a debit/credit card, however, users will not be charged on this occasion. Payment will not be taken for the pass, please ensure the relevant NOW TV code has been entered correctly.
    The monthly passes will be automatically renewed at the end of the month at their then standard price unless cancelled (price as at 16.09.19: NOW TV Entertainment pass £8.99; NOW TV Kids pass £3.99; Hayu pass £3.99).
    When a free pass is applied to an existing NOW TV account within the timeframes specified in the T&Cs the reoccurring charge will not be charged in the free month. This applies where the account holder has an existing Entertainment, Kids or Hayu Pass active on their account.

    Q: How long do I have to claim my prize?
    A: If any winner has not responded to notification within 28 days, or if the winner is ineligible, in breach of the Terms and Conditions, or unable to take up the prize for any other reason, the Promoter reserves the right to forfeit the original prize and to select the reserve next in line for the relevant prize from the original draw.
    Holiday winners must complete their travel by 31st December 2020. Extensions to the validity of the prize will not be allowed unless first authorised by the Promoter.

    Q: How will I receive my prize?
    A: If you have won a holiday, please follow the claim details provided within your winners email. Please keep hold of your winning pack and itemised receipt as these will be used to verify your win. You will not be able to complete your claim without this!
    If you have won a movie night in bundle, once verified, the Promoter will arrange delivery of your prize at a time/date that is convenient.
    If you have won an entertainment pass bundle, once verified, the Promoter will provide the 3 x codes (one each for the NOW TV Entertainment month pass, one for the NOW TV Kids month pass and one for the Hayu month pass) within an email.

  4. Issues/Problems

    Q: I'm having trouble reading my code, who can I contact?
    A: The Promoter does not assume any responsibility for promotional barcodes damaged or defaced in the way the product packaging is opened.

    Q: I’m having trouble entering my details, what should I do?
    A: Please make sure you're following all the on-screen directions carefully, and that you're entering all fields marked with an asterisk (*). Any mistakes or errors you make will be prompted online. If you’re still having problems, please contact the Nestlé Consumer Services team either by email at: or by telephone on Freephone 00800 6378 5385.

    Q: My computer/the website crashed as I was entering the promotion, how will I know if I’ve entered successfully?
    A: A valid entry has been made if you enter the last four digits of a promotional product’s barcode on the website homepage and viewed the entry confirmation page. If you continue to experience problems, please get in touch with our Nestlé Consumer Services either by email at or on Freephone 00800 6378 5385.

    Q: The website isn’t loading/working properly. What should I do?
    A: Please refresh your browser and try to access the page again. It may be that you need to clear your ‘cache’ by holding down ‘CTRL’ and pressing ‘F5’; a ‘cache’ consists of data stored by your computer to enable similar future actions to be completed quicker. If you continue to experience problems, please get in touch with our Nestlé Consumer Services team either by email or by telephone on freephone 00800 6378 5385.

  5. The Promotional Website

    Q: What are Cookies?
    A: Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular web browser and website, and can be accessed either by the website or the web browser. This allows the website to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the Cookie and so is able to carry information from one visit of the website to the next. Nestlé websites never store personal information inside Cookies, and we try to use Cookies as little as possible. Nestlé only allows a very limited number of well-known third parties to place Cookies on our websites, although you can always control exactly which Cookies will be allowed and which not.

    Q: Why are Cookies used on this website?
    A: A complete list of which Cookies are used on this website can be accessed at any time by clicking the “Cookies” link in the footer of this website. You can also read more about Nestlé’s Cookie policies and can even control exactly which third party Cookies are allowed and which are not.

    Q: Are my details secure on this website?
    A: Yes. This website uses an SSL certificate to provide 2048-bit encryption to all of our Promotion participants. This encrypts the data that you send and receive from the site during the registration and login processes. It encrypts your personal information so that it is impossible to read when it travels across the internet.

    Q: Are my details & payment information secure on the NOW TV website?
    A: Yes. For full information about the safety & security of your details please visit NOW TV at For details on how your payment information is used, please visit

    Q: What will you do with the details I provide when entering?
    A: The details we ask you for are for communication purposes around this promotion only. If you would like more information on how your details are used, please see our Privacy Policy accessible through the links at the bottom of this page.

    Q: What is the minimum browser requirement for this website?
    A: For optimum performance, we recommend using the latest full release of standard browsers listed below (no Beta releases). The site has been tested on the following:
    • Internet Explorer 11.0
    • Mozilla Firefox 66.0
    • Safari 6.2
    • Google Chrome 73.0
    In addition, the site has been tested using the latest version of Safari for iOS and the latest version of Google Chrome for Android.

    Any other questions / issues / concerns

    Please contact Nestlé Consumer Services team free on 00800 6378 5385 with as much information as possible and we’ll be happy to help.

†† Subject to verification.