Frequently Asked Questions

Q. What is the promotion?

1. Go to www.nestle-promotions.co.uk/sofatosunshine or scan the QR code on pack to be in with a chance to win a sunshine break worth up to €/£10,000 or 1 of 56 €/£1,000 cash prizes. Enter your name, email address, county, country of residence and the last 4 digits of the barcode found on your promotional pack between 00:00 13.09.21 and midnight 07.11.21.

   An additional 1x sunshine break prize and 2x €/£1,000 prizes are available to be won in each late entry draw: 08.11.21 – 13.02.22 and 14.02.22 – 13.09.22.

Q. How long is the promotion running for?

1. The core promotional period will run from 00:00 13.09.21 and midnight 07.11.21. After the core promotional period, there will still be an opportunity to win a sunshine break or 1 of 2 €/£1,000 prizes in each of the 2 late entry draws:

   1. The first late entry draw period will run between 00.00 on 08.11.21 and midnight on 13.02.22.
   2. The second and final late entry draw period will run between 00.00 on 14.02.22 and midnight on 13.09.22.

   Please note, entries are valid for the applicable draw only and will not roll over.

Q. How do I enter the promotion?

1. To enter the promotion, purchase a Nestlé Sunshine Break promotional pack (while stocks last), visit www.nestle-promotions.co.uk/sofatosunshine or scan the QR code on promotional packs and follow the on screen instructions. Enter your full name, email address, county, country of residence and the last 4 digits of the barcode found on the back of your promotional pack.

   If you are a resident of Northern Ireland, you have the option to enter via our no purchase necessary route by sending your name, age, full postal address and email address to: Nestlé Sunshine Break Promotion NPN, Consumer Services, Nestlé UK Ltd, Haxby Road, York, YO91 1XY.

Q. Do I need to be connected to the internet to enter the promotion?

1. An internet connection (Wi-Fi or 3G/4G/5G) is required to enter on the promotional microsite.

Q. Where can I find my QR code?

1. QR codes can be found on the back of your confectionery promotional pack or the bottom of your dessert promotional pack.

Q. Where can I find my barcode?

1. Barcodes can be found printed on the back of your confectionery promotional pack or the bottom of your dessert promotional pack. Here is an example:

   

Q. Which products are included in the promotion?

1. The following products are included in this promotion:
   Aero® Bubbles Milk Chocolate Sharing Bag 92g
   Aero® Bubbles Peppermint Sharing Bag 92g
   Aero® Giant Milk Chocolate Sharing Block 90g
   Aero® Giant Peppermint Sharing Block 90g
   Aero® Caramel Sharing Block 90g
   Aero® Dark&Milk Sharing Block 90g
   Milkybar® White Chocolate Giant Buttons Sharing Bag 94g
   Milkybar® Cookies & Cream White Chocolate Bites Sharing Bag 90g
   Rowntree's® Fruit Pastilles Sharing Bag 143g
   Rowntree's® Fruit Gums Sharing Bag 150g
   Rowntree's® Jelly Tots Sharing Bag 150g
   Rowntree's® Randoms Sharing Bag 150g
   Smarties® Milk Chocolate Sharing Block 90g
   Smarties® Milk Chocolate Buttons Sharing Bag 90g
   Smarties® Orange Buttons Sharing Bag 85g
   Munchies® Sharing Bag 104g
   Munchies® Cookie Dough Sharing Bag 101g
   Munchies® Salted Caramel Fudge Sharing Bag 97g
   Rolo® Milk Chocolate & Toffee Dessert 2x70g
   Rolo® Milk Chocolate & Toffee Dessert 4x65g
   Rolo® Milk Chocolate & Toffee Mousse 4x50g
   Milkybar® White Chocolate Dessert 2x70g
   Milkybar® White Chocolate Dessert 4x65g
   Milkybar® Mix-Ups Milk Chocolate and White Chocolate Dessert 4x65g
   Milkybar® Mix-Ups Milk Chocolate and White Chocolate Dessert 2x65g
   Milkybar® White Chocolate Mousse 4x55g
   Aero® Milk Chocolate Mousse 4x59g
   Aero® Peppermint Mousse 4x58g
   Aero® Creations Chocolate Mousse 4x57g

Q. How often can I enter and how many times could I win a sunshine break or €/£1,000 prize?

1. There is a maximum of two entries per person per day and each barcode that is entered onto the promotional microsite must be a separate purchase with a corresponding itemised receipt in order for the entry to be valid.

   A maximum of one of each of the prize tier prizes can be won per person or a maximum of one of each of these can be won by a household only during the promotional period.

Q. Do I have to purchase a promotional product to enter?

1. Unless you are a resident of Northern Ireland, you must purchase a promotional pack to enter the promotion. Once you have purchased a pack, visit www.nestle-promotions.co.uk/sofatosunshine to enter.

Q. I'm a resident of Northern Ireland, how do I enter?

1. If you are a resident of Northern Ireland, you have the option to enter via our no purchase necessary route by sending your name, age, full postal address and email address to: Nestlé Sunshine Break Promotion NPN, Consumer Services, Nestlé UK Ltd, Haxby Road, York, YO91 1XY.

   Once the request has been verified, a 4-digit code will be provided via email, which can then be entered on the promotional microsite (www.nestle-promotions.co.uk/sofatosunshine) in order to enter the promotion.

   Only one entry per stamped, correctly mailed envelope. A maximum of 2 claims permitted per person throughout the promotion period. No Purchase Necessary applications must be received by the Promoter no later than 06.09.22 to allow entry into the promotion.

Q. I sent in a postal entry from Northern Ireland, but I haven't received a response. What should I do?

1. Please contact Nestlé Consumer Services either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK + ROI), and we will be more than happy to help.

Q. How old do I have to be to enter?

1. You must be 18 years or older to enter this promotion.

Q. How are winners notified?

1. A total of five sunshine break winners will be drawn at the end of the core promotion period from all genuine valid entries via an independently verified process. Winners will be contacted via email the day after the prize draw has taken place. All winners will be asked to follow the instructions within the email for verification and to claim their prize.

   The winners of the second tier daily €/£1,000 prize will be randomly selected from all genuine, valid entries, every day via an independently verified process.

   The daily draws during the week (Monday to Thursday) will be drawn the next working day. Friday and any weekend draws will be drawn the following working day, Monday or in the case of Bank Holidays on a Monday, on the Tuesday after the Bank Holiday.

   Winners of the second tier daily €/£1,000 prize will be contacted via email the day after the prize draw has taken place. All winners will be asked to follow the instructions within the email for verification and to claim their prize.

   If you win either of the prizes there will be a request for further information such as proof of ID and address. Please retain your promotional pack containing the barcode and itemised receipt for each entry as you will require these for verification purposes.

   If you are a winner of a sunshine break, once verified, winners will be contacted via email by our prize fulfilment partners in order to book their holiday/s.

   If you are a winner in our late entry draws, you will be contacted via email within 2 weeks of each of the late entry draw closing dates. You will receive an email containing a link to submit further information including your address in order to verify the claim.

Q. Do I need to keep hold of my promotional wrapper?

1. You should retain your winning pack with the barcode and proof of purchase as you will need this to verify a claim.

Q. What details will I need to enter?

1. To enter the promotion, you need to provide your full name, last 4 digits of your barcode, county and country of residence and a valid genuine and contactable email address.

Q. I am not in the UK. Can I still enter?

1. Only residents of the UK, Republic of Ireland, Northern Ireland, Isle of Man and Channel Islands can enter the promotion.

Q. How many prizes are available to win?

1. There are 5x sunshine breaks worth up to €/£10,000 to be won between 00:00 13.09.21 and midnight on 07.11.21. Five winners will be randomly chosen at the end of the core promotional period from all valid daily entries.

   An additional 1x sunshine break prize is available to be won in each late entry draw: 08.11.21 – 13.02.22 and 14.02.22 – 13.09.22. The winners will be drawn at the end of each late entry draw and we will contact winners via email about their prize within 2 weeks of each closing date.

Q. Can I choose my own Sunshine Break?

1. Sunshine break prizes will be awarded in the form of a voucher to the value of €/£10,000.

   The voucher may be used to book multiple sunshine holidays so long as the total cost of a single holiday is no less than €/£2,500. The total cost of any and all holidays redeemed against the voucher must not exceed €/£10,000.

   If the €/£10,000 cost of the voucher is exceeded additional costs will need to be funded by the winner.

Q. How will I receive my prize?

1. If you are a lucky winner of one of the sunshine break prizes you will be contacted via email the day after the prize draw has taken place. All winners will be asked to follow the instructions within the email for verification and to claim their prize.

   Once verified, lucky winners will receive a phone call or further email by our prize fulfilment partners in order to book their sunshine break prize. The sunshine break prize will be awarded in the form of a voucher to the value of €/£10,000.

   If you are a lucky winner of one of our late entry draws, you will be contacted via email within 2 weeks of each of the late entry draw closing dates, following the same process as the core promotional period.

   If you are having issues claiming your prize or still don't understand the claim and/or verification process and need to get in touch with Nestlé Consumer Services you can do this either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK + ROI), and we will be more than happy to help.

Q. How long do I have to take my sunshine break?

1. All holidays must be booked within 12 months of winner notification and travel must be completed within 24 months of winner notification. If a winner does not claim their prize within the stated claim period the prize will be forfeited.

Q. Is insurance included in the sunshine break prizes?

1. Winners are able to accommodate the cost of travel insurance within the €/£10,000 prize cost should they wish to do so.

   Where the trip involves foreign travel, the fulfilment agency can provide health insurance (including COVID Cover) for travellers up to the age of 79 with no pre-existing medical conditions.

   If winners or someone in their party are over the age of 79, or have a pre-existing medical condition, it is advised that they take out their own insurance policy to cover the duration of their trip.

Q. Will COVID-19 affect where I'm able to travel to?

1. The Prize Provider will not organise travel to countries or areas that the British Foreign & Commonwealth Office advise against travel due to safety concerns, and will not organise travel to countries stated as being ‘red' in line with the Government guidelines surrounding Covid-19 restrictions.

   In the event that Government restrictions related to the COVID-19 pandemic prohibit a winner from fulfilling their prize on the confirmed date, a full cancellation will be offered and the voucher will be reimbursed allowing the winner to re-book for an alternative date.

   Winners and their guests must adhere to Government guidance and travel requirements in line with ongoing Covid-19 restrictions, including the necessary Covid-19 testing and vaccinations required in order to travel to/from their desired destination. Winners are able to accommodate the cost of purchasing vaccinations and the necessary Covid-19 testing kits within the €/£10,000 prize cost should they wish to do so.

   For more information with regards to testing and to find the latest government travel advice please visit https://www.gov.uk/foreign-travel-advice.

Q. What does it mean if a country is on the UK traffic light system's list?

1. For information regarding Covid-19 entry and travel requirements for green, amber and red listed countries please visit https://www.gov.uk/guidance/red-amber-and-green-list-rules-for-entering-england#red-list.

Q. How many prizes are available to win?

1. There is 1x €/£1,000 prize to be won each day between 00:00 13.09.21 and midnight on 07.11.21. All winners will be randomly chosen at the end of the core promotional period from all valid daily entries.

   The winners of the daily €/£1,000 prizes will be randomly selected from all genuine, valid entries, every day via an independently verified process.

   The daily draws during the week (Monday to Thursday) will be drawn the next working day. Friday and any weekend draws will be drawn the following working day, Monday or in the case of Bank Holidays on a Monday, on the Tuesday after the Bank Holiday.

   Winners will be contacted via email the day after the prize draw has taken place. All winners will be asked to follow the instructions within the email for verification and to claim their prize.

   An additional 2x €/£1,000 prizes are available to be won in each late entry draw: 08.11.21 – 13.02.22 and 14.02.22 – 13.09.22. The winners will be drawn at the end of each late entry draw and we will contact winners via email about their prize within 2 weeks of each closing date.

Q. How will I receive my prize?

1. The €/£1,000 prize will be issued via cheque or BACS transfer. For BACS payments, winners must fill out their Account Name, Bank, Account Number and Sort Code. ROI winners must also supply their IBAN Number.

   For cheque payments, winners must fill out their address details. Cheques will be issued as a single £1,000 to U.K., IoM or CI winners or a single €1,000 cheque to winners in the Republic of Ireland.

Q. When will I receive my prize?

1. Cheques will be sent via Royal Mail, Signed For 2nd Class and please allow 28 days for receipt of prize after claim and verification. Winners in Ireland will have their cheques sent via International Tracked and Signed For postage.

   Once the cheque has been issued and delivered to the winner's address it is the responsibility of the winner to cash the prize and immediate deposit is recommended. The promoter will not issue any replacement cheques.

Q. I'm having trouble reading my barcode, who can I contact?

1. While barcodes will always be printed on the outside of promotional packs, they may not always appear in the same location. Nestlé does not assume any responsibility for barcodes damaged or defaced in the way the product packaging is opened. If you cannot read your barcode due to a genuine printing error, you should contact Nestlé Consumer Services by email at consumer.services@UK.nestle.com and a replacement code will be sent to you.

   Alternatively, you can also contact Nestlé Consumer Services by telephone on Freephone 00800 6378 5385 (UK + ROI).

   Any request for assistance with codes must be received by 06.09.22 to ensure that the request can be processed before the final closing date of the main promotion.

Q. The microsite doesn't recognise the last 4 digits of my barcode. What should I do?

1. Firstly, make sure you’ve entered the last 4 digits of your barcode exactly as they appear on the promotional pack. If you’ve already entered twice within 24 hours you will be unable to enter again that day. If you are still getting an error message and you are not sure why, please contact the Nestlé Consumer Services team either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK + ROI).

Q. My computer / the website crashed as I was entering the promotion, how will I know if I've entered successfully?

1. A valid entry has been made if:

   1. You enter the last 4 digits of the barcode on the microsite home page and a thank you message is displayed on screen confirming that you have entered the prize draw.
   2. If you are a winner, you will receive a confirmation email the next working day letting you know that you have won.
   3. If you are entering after 17.11.21, then you will be entered into the next late entry draw and see a thank you message displayed on the screen confirming that you have entered the prize draw.
   4. If you are not a winner, you will not receive another email from us.
   5. If your computer or the website crashes during this process, please revisit the website and re-enter the same last 4 digits of the barcode again.

Q. I haven't received a win notification email; does that mean I've not won?

1. Firstly, please check your email Spam/Junk folder in case the win notification email has inadvertently been filed there. Please note that only winners will receive a winner’s email.

Q. The website isn't loading / working properly. What should I do?

1. Please refresh your browser and try to access the page again. It may be that you need to clear your cache by holding down ‘CTRL’ and pressing ‘F5’; this consists of data stored by your computer to enable similar future actions to be completed quicker. If you experience problems on one device, please try on another. If you continue to experience problems, please get in touch with our Nestlé Consumer Services team either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 00800 6378 5385 (UK + ROI).

Q. I think I might have entered the wrong email address when entering my details. What should I do?

1. Unfortunately, this personal data cannot be changed.

Q. Can I cancel my prize once I've claimed?

1. Once you have entered the promotion, you cannot cancel your prize. However, you can choose not to use your Sunshine break voucher worth £/€10,000. Similarly, if you are a winner of a €/£1,000 prize you can choose not to accept the prize.

Q. What are Cookies?

1. Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular web browser and website and can be accessed either by the website or the web browser. This allows the website to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the Cookie and so is able to carry information from one visit of the website to the next. Nestlé websites never store personal information inside Cookies, and we try to use Cookies as little as possible. Nestlé only allows a very limited number of well-known third parties to place Cookies on our websites, although you can always control exactly which Cookies will be allowed and which not.

Q. Why are Cookies used on this website?

1. A complete list of which Cookies are used on this website can be accessed at any time by clicking the “Cookies” link in the footer of this website. You can also read more about Nestlé's Cookie policies and can even control exactly which third party Cookies are allowed and which are not.

Q. Are my details secure on this website?

1. Yes. This website uses an SSL certificate to provide 2048-bit encryption to all of our Promotion participants. This encrypts the data that you send and receive from the site during the registration and login processes. It encrypts your personal information so that it is impossible to read when it travels across the internet.

Q. What will you do with the details I provide when entering?

1. The details we ask you for are for communication purposes around this promotion only. We will use them to deliver your prize, and to communicate the status of production with you. If you would like more information on how your details are used, please see our Privacy Policy accessible through the links at the bottom of this page.

Q. What is the minimum browser requirement for this website?

1. For optimum performance, we recommend using the latest full release of standard browsers listed below (no Beta releases). The site has been tested on the following:

   • Microsoft Edge 92.0
   • Mozilla Firefox 91.0
   • Safari 14.1 for MacOS and iOS
   • Google Chrome 92.0
   • Android Browser 1.3.0

Please contact Nestlé Consumer Services team free on 00800 6378 5385 (UK & ROI) with as much information as possible and we’ll be happy to help.