Frequently Asked Questions

The Promotion

Q. What is the promotion?

1. Go to www.nestle-promotions.co.uk/wincash or scan the QR code on pack to be in with a chance of winning £/€2,500. Enter your name, email address, country of residence and the last 4 digits of the barcode found on your promotional pack between 00:01 23.10.23 – 23:59 03.12.23.

   An additional £/€2,500 is available to be won in each late entry period. First period ending 23:59 on 31.12.23 and the second ending 23:59 on 28.01.24.

Q. How long is the promotion running for?

1. The main promotional period will run from 00:01 on 23.10.23 – 23:59 on 03.12.23.
   After the main promotional period, there will still be an opportunity to win £/€2,500 in the late entry periods.

   The first late entry draw period will run between 00:00 on 04.12.23 and 23:59 on 31.12.23.

   The final late entry draw period will run between 00:00 on 01.01.24 and 23:59 on 28.01.24.

   Please note, entries are valid for the applicable draw only and will not roll over.

Q. How do I enter the promotion?

1. To enter the promotion, purchase a participating promotional pack (while stock lasts), visit www.nestle-promotions.co.uk/wincash or scan the QR code on the promotional packaging and follow the on-screen instructions. Enter your full name, email address, country of residence and the last 4 digits of the barcode found on the base of your promotional pack. Keep hold of your receipt and promotional pack for verification purposes.

Q. Do I need to be connected to the internet to enter the promotion?

1. An internet connection (Wi-Fi or 3G/4G/5G) is required to enter on the promotional microsite.

Q. Where can I find my QR code?

1. QR codes can be found on the side of your promotional packaging. Here is an example:

   

Q. Where can I find my barcode?

1. Barcodes can be found printed on the back/base of your promotional packaging. Here is an example:

   

Q. Which products are included in the promotion?

1. The following products are included in this promotion:
   Milkybar® Mixups Creme Dessert 4x65g
   Milkybar® White Chocolate Creme Dessert 4x65g
   Milkybar® White Chocolate Creme Dessert 2x65g
   Milkybar® Gold Creme Dessert 2x65g
   Milkybar® Gold Creme Dessert 4x65g
   Milkybar® White Chocolate Mousse 4x55g
   Rolo® Creme Dessert 4x65g
   Rolo® Creme Dessert 2x65g
   Aero® Peppermint Chocolate Mousse 4x58g
   Aero® Milk Chocolate Mousse 4x59g
   Aero® Chocolate Caramel Mousse 4x58g
   Aero® Creations Milk Chocolate Mousse 4x57g

Q. How often can I enter and how many times can I win £/€2,500?

1. There is a maximum of two entries per person, per week and each barcode that is entered onto the promotional microsite must be a separate purchase with a corresponding itemised receipt in order for the entry to be valid.

   There is a maximum of 1 prize per person and maximum of 1 prize per household. This applies to all periods of the promotion, including the main promotional period (00:01 23.10.23 – 23:59 03.12.23), the first late entry period (00:00 04.12.23 – 23:59 31.12.23) and the final late entry period (00:00 01.01.24 – 23:59 28.01.23).

Q. Do I have to purchase a promotional product to enter?

1. You must purchase a promotional pack to enter the promotion. Once you have purchased a pack, visit www.nestle-promotions.co.uk/wincash to enter. Please retain your pack and receipt as proof of purchase.

Q. How old do I have to be to enter?

1. You must be aged 18 years or older to enter this promotion.

Q. How are winners notified?

1. There is a total of 6 winners during the main promotional period. Winners will be drawn on the next working day following the end of the previous week by an independently verified random computerised programme. Winners will be contacted via email within 2 working days of the draw taking place. All winners will be asked to follow the instructions within the email for verification and to claim their prize. You will receive an email containing a secure link to submit further information including your address in order to verify the claim.

   There will be a request for further information via a secure link. Please retain your promotional packaging containing the barcode and itemised receipt for each entry as you will require these for verification purposes.

   There’s a further 2 prize available during the late entry periods. If you are a winner in our late entry draws, you will be contacted via email within 2 working days of each late entry draw closing date. You will receive an email containing a secure link to submit further information including your address in order to verify the claim.

Q. Do I need to keep hold of my promotional packaging?

1. You should retain your promotional pack with the barcode and proof of purchase as you will need this to verify a winning claim.

Q. What details will I need to enter?

1. To enter the promotion, you will need to provide your full name, last 4 digits of your pack barcode, country of residence and valid, genuine and contactable email address.

   Winners must also provide proof of ID and a valid UK or ROI bank account.

Q. I am not in the UK, can I still enter?

1. Only residents of the UK, Republic of Ireland, Isle of Man and Channel Islands can enter the promotion.

Q. How many prizes are available to be won?

1. During the main promotional period, there are 6 prizes available to be won between 00:01 23.10.23 – 23:59 03.12.23.

   An additional 2 prizes are available to won as part of each late entry period. First period ending 23:59 on 31.12.23 and the second ending 23:59 on 28.01.24.

Q. How will I receive my prize?

1. If you are a lucky winner, you will be contacted via email with 2 working days of each prize draw taking place. All winners will be asked to follow the instructions within the email for verification and to complete and submit the form on the secure link to claim their prize.

   Following verification, the prize (£/€2,500) will be transferred via BACS to your UK or ROI Bank account within 14 days. ROI winners must also supply their IBAN Number.

   For assistance with claiming your prize, please contact Nestlé Consumer Services either by email at consumer.services@UK.nestle.com or by telephone on Freephone 0800 00 00 30 for UK and 00800 6378 5385 for ROI.

Q. When will I receive my prize?

1. You will receive your prize via BACS transfer within 14 days of your win verification.

Issues / Problems

Q. I’m having trouble reading my barcode, who can I contact?

1. While barcodes will always be printed on the outside of promotional packs, they may not always appear in the same location. Nestlé does not assume any responsibility for barcodes damaged or defaced in the way the product packaging is opened.

   If you require assistance in locating or determining the digits of your barcode you can contact Nestlé Consumer Services by telephone or Freephone 0800 00 00 30 for UK and 00800 6378 5385 for ROI.

Q. The microsite doesn’t recognize the last 4 digits of my barcode. What should I do?

1. Firstly, make sure you’ve entered the last 4 digits of your barcode exactly as they appear on the promotional pack. If you’ve already entered twice within the week, you will not be able to enter again that week.

   If you are getting an error message and you are not sure why, please contact the Nestlé Consumer Services team either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 0800 00 00 30 for UK and 00800 6378 5385 for ROI.

Q. My computer / the website crashed as I was entering the promotion, how will I know if I’ve entered successfully?

1. A valid entry has been made if:

   1. You enter the last 4 digits of the barcode on the microsite home page and a thank you message is displayed on screen confirming that you have entered the prize draw.
   2. If you are a winner, you will receive a confirmation email letting you know that you have won within 2 working days following the prize draw.
   3. If you are not a winner, you will not receive another email from us.
   4. If your computer of the website crashes during this process, please revisit the website and re-enter the same last 4 digits of the barcode again.

Q. The website isn’t loading / working properly. What should I do?

1. Please refresh your browser and try to access the page again. It may be that you need to clear your catche by holding down ‘CTRL’ and pressing ‘F5’; this consists of data stored by your computer to enable similar future actions to be completed quicker. If you continue to experience problems, please get in touch with our Nestlé Consumer Services team either by email at: consumer.services@UK.nestle.com or by telephone on Freephone 0800 00 00 30 for UK and 00800 6378 5385 for ROI.

Q. I think I might have entered the wrong email address when entering my details. What should I do?

1. Unfortunately, this cannot be changed.

Q. Can I cancel my prize once I’ve claimed?

1. Once you have entered the promotion, you cannot cancel your prize. However, you can choose not to accept the prize.

The Promotional Website

Q. What are Cookies?

1. Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular web browser and website, and can be accessed either by the website or the web browser. This allows the website to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the Cookie and so is able to carry information from one visit of the website to the next. Nestlé websites never store personal information inside Cookies, and we try to use Cookies as little as possible. Nestlé only allows a very limited number of well-known third parties to place Cookies on our websites, although you can always control exactly which Cookies will be allowed and which not.

Q. Why are Cookies used on this website?

1. A complete list of which Cookies are used on this website can be accessed at any time by clicking the “Cookies” link in the footer of this website. You can also read more about Nestlé’s Cookie policies and can even control exactly which third party Cookies are allowed and which are not.

Q. Are my details secure on this website?

1. Yes. This website uses an SSL certificate to provide 2048-bit encryption to all of our Promotion participants. This encrypts the data that you send and receive from the site during the registration and login processes. It encrypts your personal information so that it is impossible to read when it travels across the internet.

Q. What will you do with the details I provide when entering?

1. The details we ask you for are for communication purposes around this promotion only. We will use them to deliver your prize. If you would like more information on how your details are used, please see our Privacy Policy accessible through the links at the bottom of this page.

Q. What is the minimum browser requirement for this website?

1. For optimum performance, we recommend using the latest release of standard browsers listed below (no Beta releases). The site has been tested on the following:

   - Internet Edge 117
   - Mozilla Firefox 117
   - Safari 16.5
   - Google Chrome 117

   In addition, the site has been tested using the latest version of Safari for iOS and the latest version of Google Chrome for Android.

 

Any other questions / issues / concerns

Please contact Nestlé Consumer Services team on Freephone 0800 00 00 30 for UK and 00800 6378 5385 for ROI with as much information as possible and we’ll be happy to help.